Return Procedure and Instructions:
- We are invested in complete customer satisfaction. If you need to return any of the products this RMA process would help with that. The returns would be processed according to our terms of sale: https://r2r.tech/conditions-of-sale
- Products under warranty and products out of warranty can be returned for service, repair, hardware and firmware upgrade. Items returned out of warranty may incur a service expense for evaluation and subsequent repair.
- An authorized representative should process this RMA request before the product can be shipped to us. RMA's without customer signature will not be processed.
- Please use the confirmation/approval number to return the products to us. Without this number, any product that is returned may not be processed in a timely manner. Please attach a copy of this form when returning the product to us.