A Downed Line Required a Web Guide Upgrade of a North American Web Guide

A customer needed help in helping their customer - a web guide upgrade kit was the solution

Pete Doberenz of Quality Discount Press Parts and Equipment contacted us to see if we could help one of their customers, North Atlantic Specialty Bag. They currently had a North American web guide on a 16” Mark Andy press. The web guide was not working, their print quality was suffering, and they could not find spare parts to get their web guide in good working condition. Within a couple of hours, we contacted the customer and arranged a visit with our regional sales representative to discuss the option of a Web Guide Upgrade application.

Pat Trenkle of North Atlantic explained the issues that they were facing in their production line. They had issues with tension control and the web guiding system.

Solution: Replace the control, sensor and actuator with Roll-2-Roll^® Web Guide Upgrade Kit

Our solution was to upgrade their old North American web guide with the Roll-2-Roll^® Web Guide upgrade kit of a controller, sensor and actuator. Quality Discount Press placed the order and North Atlantic shipped the web guide to our facility. Within one week we were shipping the upgraded web guide back to North Atlantic. They bolted the web guide, sensor and controller to their machine and were quickly back in operation.

What the customer says about the solution - Pat  Trenkle of North Atlantic Specialty Bag

We received great support from Roll-2-Roll Technologies, 10 out of 10. They told us what the web guide upgrade would do, and it does just like they said.

We have a better and cleaner print quality due to the upgrade of the web guide.